Alerting & Notifications

Overview

The Loxone Exo Platform's alerting and notifications system enables proactive notifications about critical states and events. It supports multiple alert types, multiple communication channels (email and SMS), and flexible notification rules.

---

Features

Alert Sources

The system monitors various sources and generates corresponding alerts:

1. Device Status - Connection problems and status changes
2. Device Health - Device health and network connections
3. Device System Messages - Critical system messages from Miniserver
4. Task Management - Overdue tasks and new assignments
5. License Management - Expiring or expired license codes
6. Device Trials - Expiring or expired trial licenses

Delivery Types

Instant Alerts (instant):

• Sent instantly upon detection
• Suitable for critical events
• Direct notification without delay

Daily Alerts (daily):

• All alerts from one day are summarized in one email
• Sent once daily
• Ideal for non-critical issues
• Reduces notification frequency

Weekly Alerts (weekly):

• All alerts from one week are sent in summary
• Maximum reduction of notifications
• Suitable for informational purposes

Disabled (off):

• No notifications for this alert type

Severity Levels

For Device Status & Health:

• error - Critical error states
• warning - Warnings and non-critical problems

For System Messages:

• critical - System-critical messages
• important - Important information
• warning - General warnings

---

Configuration

Accessing Notification Settings

1. Navigate to the Settings page in the portal
2. Select the Notifications menu item
3. The structure tree shows the workspace root and all elements with notification settings

Structure Element Settings

Location: Select the structure element in the structure view

Configurable Parameters:

Email Notifications

• Enable Email - Main switch for email notifications
• Email Addresses - Add one or more email addresses
• Frequency per Alert Type - Off, Instant, Daily, Weekly
• Minimum Email Severity - Threshold for sending

SMS Notifications

• Enable SMS - Main switch for SMS notifications
• Phone Numbers - Add one or more mobile phone numbers
• Frequency per Alert Type - Off, Instant, Daily, Weekly
• Minimum SMS Severity - Threshold for sending

Element-Specific Settings

Inheritance: Elements inherit default settings from the workspace root but can be overridden

Configurable Alert Types for Elements:

• Device Status, Health, System Messages (all configurable)
• Task Assignments (only off or instant)
• Overdue Tasks (only off, daily, weekly - no instant)
• License & Trial Alerts (inherit from workspace root)

Inheritance Mode:

• Elements can inherit settings from parent
• Or define their own settings
• Toggle switch enables/disables inheritance

---

Related Documentation

• Alerts – Telemetry alert rules and recipient groups
• Device Management
• License Management
• Troubleshooting