Notification & Alert Troubleshooting
Common issues and solutions for alerting and notification features
Alert Rules
No Notifications Being Received
SMS Notifications
Email Configuration
Settings Inheritance
Troubleshooting Matrix
| Symptom | Likely Cause | Solution |
|---|---|---|
| No notifications | Notify Email/SMS not enabled | Enable toggle, enter address/number |
| Notifications delayed | Frequency set to daily/weekly | Change frequency to immediate |
| SMS not available | No Alert license | Activate Alert license |
| Alerts page missing | Feature or role unavailable | Enable telemetry alerts and check user role |
| Alert rule not triggering | Source, condition, or status mismatch | Check source data, condition, and rule status |
| Rule auto-disabled | Source or recipients missing | Fix the source or recipients, then activate the rule |
| Too many notifications | Frequency immediate, low severity | Frequency to daily/weekly, increase severity |
| Email address rejected | Invalid format | Check correct format, max 256 characters |
| Element settings ignored | Inheritance enabled | Disable inherit toggle |
| Alerts not aggregated | Scheduled workflow not running | Check Temporal schedule status |
| SMS limit reached | Too many SMS sent | Check limit configuration, reduce frequency |
Related Documentation
- Alerts – Telemetry alert rules and recipient groups
- Alerting & Notifications – Notification features and configuration
- Workspace Issues – Workspace troubleshooting
- License Issues – License activation and management
- Workspace Settings – Settings configuration
- Contact Support – Get help from Loxone support