Contact Support
Get help from Loxone support team for Exosphere and Miniserver issues
If you've tried the troubleshooting guides and still need assistance, the Loxone support team is here to help.
Before Contacting Support
To help us assist you faster, please have the following information ready:
- Miniserver Serial Number (found in device details or on the physical device)
- Firmware Version (visible in Miniserver overview or Loxone Config)
- Workspace Name (your Exosphere workspace)
- Error Messages (exact text or screenshots)
- Steps to Reproduce (what you did before the issue occurred)
- When Issue Started (approximate date/time)
Having this information ready will significantly reduce resolution time.
Contact Loxone Support
Loxone has support teams in multiple regions:
| Region | Contact Information |
|---|---|
| International | www.loxone.com/enen/about-us/contact |
| DACH (DE/AT/CH) | www.loxone.com/dede/kontakt |
What to Expect
- Initial Response: You'll receive confirmation within 24 hours on business days
- Investigation: Support team will review your case and may request additional information
- Resolution: Depending on complexity, issues are typically resolved within 1-5 business days
- Follow-up: You'll receive updates throughout the process
Community Resources
Before contacting support, you might find quick answers in:
- FAQ: Exosphere FAQ
- Troubleshooting Guides: All troubleshooting topics
Related Documentation
- Troubleshooting Overview - All troubleshooting guides
- Known Issues - Currently tracked issues
- FAQ - Frequently asked questions